About Reflex
Reflex is changing the way that 15-million Americans work in retail. We’re building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.
About This Role
As the Head of Marketplace Operations, you will play a pivotal role in scaling our operations team and optimizing our marketplace processes to drive efficiency and growth. You will be responsible for managing a growing team of operations specialists, ensuring seamless day-to-day operations, and strategically planning for scalability during peak periods. This role requires a blend of strong people management skills, operational expertise, and strategic thinking.
What You Will Do:
- Team Leadership: Build, mentor, and lead a high-performing operations team. Provide coaching, guidance, and career development to team members.
- Operational Scalability: Develop strategies to scale operations in line with company growth targets. Design and implement efficient processes and workflows to optimize marketplace operations.
- Tool Selection and Integration: Evaluate, select, and implement operational tools and systems that enhance efficiency and productivity. Ensure seamless integration and provide training to team members as needed.
- Product Requirements: Collaborate with product management and engineering teams to define operational requirements for new features and enhancements. Advocate for operational excellence in product design and development.
- Vendor and Partner Management: Evaluate and manage third-party staffing solutions for peak times, ensuring alignment with operational goals and quality standards.
- Performance Metrics: Establish key performance indicators (KPIs) for the marketplace operations team. Monitor and analyze performance metrics to identify areas for improvement and drive operational efficiency.
- Continuous Improvement: Lead initiatives to continuously improve operational processes, workflows, and team performance. Foster a culture of innovation, efficiency, and accountability within the operations team.
What You Should Have:
- Experience: Proven experience (8+ years) in a leadership role within operations, preferably in a marketplace environment. Experience in scaling operations and managing new managers a plus.
- People Management: Strong leadership and people management skills with a track record of building and developing high-performing teams. Ability to inspire and motivate team members towards achieving common goals.
- Operational Expertise: Deep understanding of operational processes, workflows, and best practices. Experience in process optimization and scalability planning.
- Strategic Thinker: Ability to think strategically and translate business goals into actionable plans. Experience in aligning operational strategies with overall company objectives.
- Tool Selection and Integration: Experience in evaluating, selecting, and implementing operational tools and systems as well as partnering with internal product and engineering teams on requirements.
- Communication Skills: Excellent verbal and written communication skills. Ability to collaborate effectively with cross-functional teams including product management, engineering, and customer support.
- Analytical Skills: Strong analytical and problem-solving skills. Proficiency in using data to drive decision-making and continuous improvement initiatives.
What We’re Offering:
- Equity grant commensurate with your role as one of the first 40 employees at a fast-growing, early-stage venture-backed company
- Full health benefits and flexible vacation policy
- Hybrid team in the heart of downtown Austin
- Discounts at your favorite brands
Reflex Company Values:
- Always Take the Stairs
- Flex in Their Shoes
- Set New Standards
- Extreme Ownership
- Win as a Team
- Play All Out
Located in Austin, TX
Our customers and users come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.